Privacy policy

Revúca Lodge
Website: www.revucalodge.com
Last updated: 8 October 2026

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1. Introduction

Revúca Lodge respects the privacy of its website visitors, guests and customers.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, make an accommodation reservation or participate in our fly-fishing experiences.

We process personal data in accordance with Regulation (EU) 2016/679, the General Data Protection Regulation (GDPR), and applicable Slovak data protection legislation.

2. Data Controller

The organisation responsible for processing your personal data is:

Revuca s.r.o.
Trading as: Revúca Lodge
Company registration number (ICO): 57311455
Email: contact@revucalodge.com
Website: www.revucalodge.com

3. Personal Information We Collect

Depending on your interaction with us, we may collect:

Contact Information

Your name, email address, telephone number, country of residence and other information voluntarily provided through contact forms or correspondence.

Reservation Information

Booking dates, number of guests, accommodation preferences, requested services, booking history and relevant payment or invoicing information.

Fishing and Activity Information

Experience level, equipment requirements, preferred fishing activities and information needed to organise your requested services.

Technical Information

IP address, browser type, device information, website usage information and cookie preferences.

Legally Required Guest Information

Where required by Slovak accommodation, registration, tax or other applicable laws, we may request additional identification or guest registration information.

We will collect only information that is necessary for the relevant legal or operational purpose.

4. How We Use Personal Information

We process personal information for the following purposes and legal grounds:

Reservations and Service Delivery

To manage accommodation bookings, respond to enquiries, arrange guided trips, provide customer support and fulfil contractual obligations.

Legal basis: performance of a contract or steps taken before entering into a contract (GDPR Article 6(1)(b)).

Legal and Administrative Obligations

To comply with applicable accounting, taxation, guest registration and other legal requirements.

Legal basis: compliance with legal obligations (GDPR Article 6(1)(c)).

Website Security and Business Operations

To maintain website security, prevent misuse, manage technical issues and improve the reliability of our services.

Legal basis: legitimate interests, where appropriate (GDPR Article 6(1)(f)).

Marketing Communications

To send promotional communications or newsletters where the required consent has been obtained or another lawful basis applies.

Legal basis: consent (GDPR Article 6(1)(a)) or another basis permitted by applicable marketing legislation.

Optional Analytics and Marketing Technologies

To analyse website performance or support advertising through technologies requiring consent.

Legal basis: consent (GDPR Article 6(1)(a)), where applicable.

5. Sharing Personal Information

We may share personal information with trusted service providers where necessary to operate our business, including:

• Website hosting and booking technology providers, including Wix.

• Payment processing and financial service providers.

• Accounting, IT and administrative service providers.

• Accommodation and activity partners where necessary to fulfil a reservation.

• Public authorities where disclosure is legally required.

Service providers acting as processors are required to handle personal data under appropriate contractual and security arrangements.

We do not sell personal information to third parties.

6. International Data Transfers

Some technology providers may process or store personal data outside the European Economic Area.

Where such transfers occur, we will ensure that an appropriate legal transfer mechanism applies, such as an adequacy decision or approved Standard Contractual Clauses, together with any additional safeguards required by law.

7. Data Retention

We retain personal information only for as long as necessary for the purpose for which it was collected or as required by applicable law.

Retention periods depend on the type of information and the applicable contractual, accounting, tax or legal requirements.

For example:

• Enquiry information is retained while necessary to respond and manage related communications.

• Reservation and contractual information is retained for service delivery and applicable legal or claims-related periods.

• Accounting and tax records are retained for legally required periods.

• Marketing information is retained until consent is withdrawn or another applicable retention limit is reached.

• Cookie information is retained according to the relevant cookie settings and provider retention periods.

When personal information is no longer required, it will be deleted or anonymised, unless further retention is legally justified.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

These measures may include access controls, secure communication technologies and the use of reputable service providers.

However, no method of online transmission or electronic storage can guarantee absolute security.

9. Your GDPR Rights

Subject to applicable legal conditions, you have the right to:

• Request access to your personal information.

• Request correction of inaccurate or incomplete information.

• Request deletion of personal information.

• Request restriction of processing.

• Object to processing based on legitimate interests.

• Request data portability where applicable.

• Withdraw consent at any time where processing is based on consent.

• Lodge a complaint with the competent data protection supervisory authority.

In Slovakia, the supervisory authority is the Office for Personal Data Protection of the Slovak Republic (Úrad na ochranu osobných údajov Slovenskej republiky).

You can find further information at www.dataprotection.gov.sk.

To exercise your rights, please contact us using the details below.

We will respond within the time limits required by applicable data protection law.

10. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support essential website functions and, with appropriate consent, optional analytics, functional or marketing services.

Further details are available in our Cookie Policy.

11. Children's Privacy

Our website is not specifically directed at children.

Where information about minors is necessary for accommodation or activity reservations, we expect such information to be provided by a parent, guardian or another person legally authorised to make the reservation.

We do not knowingly collect personal information from children for unrelated marketing purposes.

12. External Websites

Our website may contain links to third-party websites, including social media platforms, booking services and other travel-related resources.

We are not responsible for the privacy practices of independent third-party websites.

Visitors are encouraged to review the relevant privacy policies before providing personal information.

13. Automated Decision-Making

We do not intend to use personal information for solely automated decisions that produce legal or similarly significant effects on individuals.

If this practice changes, we will provide the information and safeguards required by applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology or legal requirements.

The latest version will be published on our website with an updated revision date.

15. Contact

For privacy questions, data access requests or other data protection enquiries, please contact:

Revuca s.r.o. – Revúca Lodge
Vapenka 7310/1, Ružomberok, Slovak Republic
Email: contact@revucalodge.com
Website: www.revucalodge.com